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    Warranty and complaints

     

    Guarantee

    We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that allows you to make a claim under warranty. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.

    Complaints

    We do everything we can to serve you to your satisfaction. However, it can always happen that something does not go quite as planned. If you have a complaint, please contact us. We will then look for a suitable solution. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur . It is also possible to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

    100% satisfaction guarantee

    You will first see the portrait for approval before it is printed and shipped.